The State Auto Insurance Group has 2,000 associates and sells its products through about 3,000 independent agencies in 33 states. The industry's leading analysis firm has consistently given it top ratings since 1954. To bolster their already stellar strength and stability, the company wanted to further reduce underwriting risk by improving the quality and accuracy of customer data.

Challenges

  • Ensure accuracy of customer information
  • Give independent agents real-time access to data
  • Speed time-to-market
We're getting business out the door faster and more accurately with the improvements we have implemented using Informatica... Others within the organization have seen the success we've achieved and are asking us how they can apply the Web services we've developed.
— Stephanie Hansen
Senior Programmer Analyst
State Auto

Results

  • Enabled agents to provide accurate real-time quotes on demand
  • Automated previously manual data lookup tasks
  • Reduced IT costs by allowing Web services reuse
  • Increased business agility and time-to-value

Technologies Used