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Toshiba America Business Solutions (TABS)

Toshiba wanted to provide the sales teams with a single, 360-degree view of the entire customer situation.

Founded in 1999 and headquartered in Irvine, California, Toshiba America Business Solutions (TABS) is home to the Managed Print Experts and is an independent operating company of the Toshiba Corporation. Its innovative technology and creative solutions help customers work more efficiently in today’s ultra-competitive business environment.

Challenges

  • Integrate after-sales service/ leasing information in back-end systems to give sales teams a single, 360-degree view of customer situation
  • IT team inundated with requests for integration in other areas of the business
  • Business faced delay of weeks for integration process
The proven, business-focused Informatica Cloud Services has dramatically changed the way TABS does business. Our sales teams deliver a more responsive service now that they have a single view of the customer. Certain sales processes that used to take a week or more to complete, such as opportunity management, are now all available quickly and in a shared environment.
— Alfredo Ng-Palacol
Strategic Business Planning Project Manager
Toshiba America Business Solutions
Read Success Story PDF

Results

  • Reduced sales process deployment time from months to hours
  • Achieved ¾ of necessary integration in one day
  • Enabled non-technical users to deliver vital data integration capability
  • Gave up-to-minute view of service/leasing information

Technologies Used

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