2-1-1 San Diego
2-1-1 San Diego is a resource and information hub that connects people with community, health, and disaster services through a free, 24/7 stigma-free confidential phone service and searchable online database.
“The impact we’re making with Informatica and Salesforce is profound. We’re better able to direct clients to the right resources because we have more information up front.”
— Peter Battistel. CTO, 2-1-1 San Diego
Business Need
Ingest data from 1,200 different partners in a variety of formats
Create a single golden record for each caller and partner
Challenges
Provide clients with faster access to the social services they need
Improve phone call efficiency when interacting with clients
Enhance visibility for partners when providing community services
Solutions & Results
Improves service outcomes for more than 100,000 people, with the potential to grow beyond 1 million
Enables tracking of outcomes and better coordination between agencies
Reduces average call time and cost to serve each caller
Products & Services
MDM – Customer 360
Strategically manage and securely share customer information for great customer experiences.
Intelligent Cloud Services
A next-generation iPaaS, re-imagined for new hybrid data management challenges with a microservices architecture.
Success Stories
Matrix Service Company
Matrix Service Company: Building Better Relationships with Informatica Intelligent Cloud Services
Carbonite
Leading business continuity solutions provider uses Informatica Cloud to share relevant and trustworthy Salesforce.com information in real-time.