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Highmark


Created in 1996 with the merger of two of Pennsylvania’s top health insurers, Highmark is one of the largest health plans in the United States, providing coverage to more than 4.7 million people.

“With Teradata and Informatica, we are able to provide members with a complete, integrated picture of their health situation and the services available to them. This pays off by promoting a smart lifestyle via usable health and wellness advice that helps members to maintain or improve their health.”

— Sue Jones, Director of Business Information Applications, Highmark

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Business Need

Minimize the pain/impact of mergers and acquisitions.

Improve member health outcomes and lower medical costs.

Attract and retain customers and members.

Enhance ability to meet regulatory and audit reporting requirements.

Reduce operating costs and optimize profitability.

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Challenges

Disparate data repositories, often containing duplicate and overlapping data sets, created barriers to decisions.

Struggle to respond promptly to audit and compliance requirements.

Reports combining data from multiple sources were less reliable and took increasing time and labor to generate.

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Solutions & Results

Implemented Informatica to empower clinicians, financial managers, and members with timely, trustworthy data.

Provided a single source of business and clinical information, thereby lowering risk and operational costs.

Responded faster to business questions on claims utilization and financial performance.

Improved ability to respond to audits and meet regulatory reporting requirements.

Empowered members with information and tools to manage their health and access services.

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Technologies Used

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica PowerExchange

Accesses mission-critical data and delivers it throughout the enterprise wherever it’s needed, on any schedule.

Success Stories

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Access Health CT

Access Health CT drops uninsured rates by 50 percent.

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Citrix

Citrix uses Informatica solutions to gain complete customer insight on all products

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M.D. Anderson Cancer Center

Informatica empowered scientific and clinical collaboration at this renowned cancer center by turning data into knowledge and facilitating self-service business intelligence