Leading Telecommunications Company
One of Australia’s largest telecommunications companies, this organization offers market-leading technologies including mobile, telephony, broadband, satellite, and subscription television.
“With Informatica, we have a clear strategy and direction to add value and to engage more closely with our customers.”
— - Director, Enterprise Information Management, Leading Telecommunications Company
Goals
Deliver on customer expectations for personalized, omnichannel service interactions across websites, phone, email, mobile, and chat
Adapt and stay competitive as market forces transform the Australian telecommunications industry
Enable the business to quickly identify trends, patterns, and events
Solutions & Results
Informatica MDM master’s customer data to engage with customers consistently across all channels
Informatica PowerCenter allows better understanding of what customers want and need through richer data analytics
Informatica Data Engineering Integration helps build an enterprise data lake
Enhanced customer experiences and helped build loyalty with personalized service regardless of channel
Boosted revenue streams and Net Promoter Scores (NPS) by offering new and exciting products and services
Supported big data initiatives as users find, manage and create data that is usable in a data lake
Products & Services
Informatica Multidomain MDM
A master data management solution is the glue that binds your systems and information together. It’s the single source of truth for your data-driven digital transformation, providing trusted, accurate, complete data for your customer experience program, marketing and sales operations, omnichannel retailing, supply chain optimization, governance efforts, compliance initiatives, and more.
Informatica PowerCenter
Support the entire data integration lifecycle, from jumpstarting the first project to ensuring successful mission-critical enterprise deployments.
Informatica Data Engineering Integration
Achieve fast, flexible, and repeatable data integration and ingestion at scale.
Success Stories
JDRF
JDRF improves productivity up to 40 percent, helping focus more of the nonprofit’s resources on fundraising, research, and advocacy
