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Nortel Networks

Nortel develops communication technologies and infrastructure to implement broadband, wireless broadband, Voice over IP, and multimedia services and applications in more than 150 countries.

“Only Informatica PowerCenter enabled us to enlarge our integration perimeter. The performance offered by this platform is higher than expected and allows us to envisage even more extremely promising prospects.”

Sébastien Brette, Infocentre Manager, Nortel Networks

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Business Need

Deliver outstanding customer support on its software and equipment

Lower the cost of IT management and delivery

Increase business agility.

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Challenges

Integrate data from four product lines and ten data marts.

Make customer support more efficient.

Increase responsiveness of research and development team.

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Solutions & Results

Processed three times the data in half the time of previous solution.

Shortened time to identify, solve, and follow up on customer support issues.

Increased visibility into current projects.

Streamlined software testing for faster time-to-value.

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Products & Services

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Success Stories

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Qualcomm

Qualcomm turbocharges their back office with Salesforce integration.

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VIVO

Lowered operational costs by $1.2 million per year through enhanced direct marketing processes.

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KPN

Reduced marketing and sales time-to-market through real-time interaction between target systems.