Northern Arizona University
Founded in 1899, Northern Arizona University is a public university centered on students. Its academic programs, research, public service, and creative endeavors enrich lives and create opportunities in Arizona and beyond. NAU develops solutions to challenges and drives innovation in a supportive, inclusive, and diverse environment.
“With Informatica Cloud Data Integration behind our education CRM initiative, we engage with students in ways that make them want to enroll and come back.”
— April Cook, Project Manager, Northern Arizona University
Business Need
Offer students a seamless, connected experience across all university departments
Improve Student Service Center and call center efficiency and responsiveness
Enhance student academic consultations by giving advisors instant access to timely and relevant information
Challenges
Integrate on-premises system of student records with cloud CRM
Unify student information across departments
Load data faster for more informed decision making
Solutions & Results
Gives staff and advisors the information they need for targeted, productive meetings with students
Enables call center and Student Service Center to provide faster, more responsive service
Allows the university to reach out proactively to students for better outcomes
Supports efficient, paperless administrative processes
Products & Services
Informatica Cloud
Integrates cloud-based applications and on-premise databases and applications data quickly and easily.
Success Stories
The George Washington University
GWU relies on Informatica to inform decision making and help students plan for the future