c07-customer-stories

Pacific Antai Life Insurance Company Limited

Pacific-Antai Life Insurance Company Limited (PALIC) is a joint venture between China Pacific Insurance (Group) Co., Ltd., and ING Group N.V. The organization has 20 sales offices, more than 500 employees and nearly 3,000 registered agents in Shanghai and Guangdong.

“Informatica allowed us to understand our customer data multi-dimensionally, accelerate our business processes and improve our customer satisfaction. It established an accurate historical data infrastructure environment for attracting more customers in the future, and created a sophisticated and complete data system for our company.”

— Edward Tsai, IT General Manager, PALIC

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Business Need

Integrate and manage a vast amount of customer data.

Lower the cost of managing data.

Increase business agility.

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Challenges

Consolidate and integrate decentralized business data and applications.

Shift system from policy-centric to customer-centric.

Lay the foundation for continued growth and development.

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Solutions & Results

Increased processing capacity to 800,000 users daily.

Improved customer service efficiency while reducing employee workload.

Lowered number of transferred service calls.

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Technologies Used

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica PowerExchange with Change Data Capture Option

Captures changes as they occur so that IT can deliver up-to-the-minute data to the business.

Success Stories

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AARP

Reduced time required to load data by 20 percent

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Westpac Life New Zealand

Reduced time spent manually reconciling reports from data collected in different insurance applications.

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State Auto Insurance

PowerCenter enabled agents to provide accurate real-time quotes on demand and automated previously manual data look-up tasks.