Queensland Police Service

The Queensland Police Service (QPS) is the law enforcement agency responsible for policing the Australian state of Queensland. In 1990, the Queensland Police Force was officially renamed the Queensland Police Service and the old motto of “Firmness with Courtesy” was changed to “With Honour We Serve”.

“The QPS realized a return on its Informatica Identity Resolution and Informatica Data Quality investment in just two months.”

— Graeme Campbell, Manager, Data Management, Queensland Police Service


Business Need

Reduce risk to public and police officers.

Improve criminal investigations decision making.

Cut the cost of fighting crime.

Decrease legal liabilities.



Data that was inaccurate, duplicated, or missing altogether undermined quality of policing.

Multiple personal and business name iterations, invalid addresses and poorly constructed telephone numbers were commonplace. E.g. single suburban department store had up to 120 variations in its name.


Solutions & Results

Saved 79 years of manual merging time and more than $4.4 million in staff salaries.

Increased public and police safety.

Improved confidence in police decision making.

Resulted in complete return on investment in two months.

Helped police service avoid potential litigation risks.

Increased value of data at lower cost, resulting in rapid Return on Data.


Technologies Used

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

Informatica Identity Resolution

Increases operational efficiency and effectiveness with highly accurate, multilanguage identity data.

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