Vertex is an international business process outsourcer, with particular expertise in customer management. A subsidiary of United Utilities, Vertex develops and implements a range of service solutions including transformational outsourcing, combining its skills in consulting, technology and outsourced service provision.

“The need to deliver the highest levels of customer service in a regulated market makes the utilities sector extremely challenging. To succeed we needed to create and migrate information to an agile, integrated IT infrastructure across our entire customer base.”

David Homan, CBP Program Director, Vertex


Business Need

Fund large capital investment programs to meet environmental, regulatory and customer priorities.

Support business change in Vertex’s water supply unit by incorporating both metered and unmetered customers into a single system.

Lower costs.



Create an agile, customer-centric IT infrastructure that delivers improved customer service and increased operational efficiency.

Migrate existing legacy applications for United Utilities to a new web-enabled, customer-centric system without impacting the business.


Solutions & Results

Seamless migration of legacy systems to new, customer-centric IT environment.

Savings of £9 million per year stemming from Vertex’s successful completion of the new IT environment.

Enhanced customer service by gaining a single view of each customer across United Utilities’ water supply business.

Future-proofed system that is sufficiently flexible and agile to adapt to changing customer needs.


Products & Services

Informatica PowerCenter

Accesses, integrates and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica Address Verification

Parses, cleanses, verifies & standardizes global address data and appends country codes for global address validation.

Success Stories


International energy company uses Informatica Data Quality to increase revenues, lower customer debt risk and reduce per-customer expenses.

Southwest Power Pool

The Informatica Platform and data replication solution reduced typical analysis time from one day to 20 minutes.

Thames Water Utilities Ltd.

Improved decision-making by facilitating fast, accurate reporting with PowerCenter.