c07-customer-stories

Westlake Financial Services

Westlake Financial Services specializes in the acquisition and servicing of near-prime to subprime automotive retail installment contracts. The company funds contracts through a network of more than 6,000 new and used car dealerships throughout the United States.

“The Informatica solution plays a vital role in helping Westlake increase profitability, by improving revenue management and delivering the full spectrum of lending to each and every automotive customer.”

— Henry Torres, Senior Linux Systems Administrator, Westlake Financial Services

org-chart-icon.png

Business Need

Increase profitability by improving revenue management.

Reduce the cost of reporting and improve decision making accuracy with timely data.

Enhance responsiveness of customer service and support.

challenges_icon.png

Challenges

Decisions based on stale, outdated data and customer satisfaction was impacted.

For example, the collections department used out-of-date, replicated data to contact customers about overdue payments, with the result that customers were questioned about payments they had already made.

airplane-icon.png

Solutions & Results

Improved profitability through more effective payment collection system.

Saved hundreds of thousands of dollars by avoiding additional investment in Oracle RAC nodes.

Reduced volume of overdue payments.

Enhanced responsiveness and quality of customer care.

Satisfied increasing demand for real-time and near real-time operational reporting.

Shortened data reporting latency from one day to 10 minutes—with anticipated reduction to 3 minutes in due course.

tech_use_icon.png

Products & Services

Drive Insights from Streaming Data

Capture and understand critical events in real time to improve operational decision making and rapid response with Informatica data lake solutions.

Success Stories

cc01-pdi.png
PDI, Inc.

Significantly reduced migration costs from legacy system to Salesforce.

cc03-ncino.png
nCino

Banking on the Cloud: nCino Makes Loan Processing Faster and More Efficient

cc01-harborvest.png
HarbourVest

Informatica Cloud enabled HarbourVest to increase sales effectiveness and business efficiency.