An IDC Market Perspective on Maximizing ROI for the Customer Experience

Aligning customer experience efforts with the associated business value can be a significant challenge. In IDC’s recent Future of Customer Experience Survey, they highlight some of the key areas of ROI that organizations can expect from customer experience improvements and how to showcase them to your stakeholders.

Uncover key takeaways and data points from IDC’s Market Perspective, where you’ll learn:

  • The importance of prioritizing customer-centered leadership
  • How to define customer-centric outcomes
  • Ways that 3rd party vendors can impact return on customer experience investments

Thank you for your interest in Informatica. Please complete the form below to have this item emailed to you.

All fields are required.

Informatica will use data provided here in accordance with our privacy policy. For California consumers, see our California privacy notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for your interest in Informatica. Please complete the form below to have this item emailed to you.

All fields are required.

Informatica will use data provided here in accordance with our privacy policy. For California consumers, see our California privacy notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for your interest in Informatica. Please complete the form below to have this item emailed to you.

All fields are required.

Informatica will use data provided here in accordance with our privacy policy. For California consumers, see our California privacy notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.