Home → About → Customers → Customer Success Stories → Insurance Company

Insurance Company

This Insurance Company is the world’s largest publicly traded property and casualty (P&C) insurance company and the largest commercial insurer in the U.S. With operations in 54 countries and territories, they provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

“What Informatica MDM can do with very little customization is astounding. Our customer conversion rates are going up, and we’re seeing improvements in customer satisfaction.”

Associate Vice President

Insurance Company
Goals
  • Retain customers and boost loyalty by quickly servicing claims, making it easier to get insurance quotes and to renew policies.
  • Improve claims decision-making with high-quality customer data.
  • Increase cross-selling and up-selling across product lines and lines of business.
Solutions & Results
  • Informatica Master Data Management delivers visibility into the complete customer relationship by reconciling customer data across lines of business.
  • Informatica Data Quality is used to help ensure the quality of customer data.
  • Increased revenue and customer conversion rates.
  • Informatica PowerCenter empowers insurance agents and brokers by integrating data from enterprise applications.
  • Higher customer satisfaction with responsive service.
  • Better, faster claims processing and payments for customers.

Products & Services

Informatica Multidomain MDM

A master data management solution is the glue that binds your systems and information together. It’s the single source of truth for your data-driven digital transformation, providing trusted, accurate, complete data for your customer experience program, marketing and sales operations, omnichannel retailing, supply chain optimization, governance efforts, compliance initiatives, and more.

Informatica PowerCenter

PowerCenter forms the foundation for all your data integration initiatives, including analytics and data warehousing, application migration, or consolidation and data governance.

Informatica Data Quality

Ensure end-to-end support for growing data quality needs across users and data types with AI-driven automation.

25 years of trusted relationships

Our customers are our number-one priority—across products, services, and support. That’s why we’ve earned top marks in customer loyalty for 12 years in a row.