How CX Experts Remove Points of Friction to Enhance Experiences
As the Covid-19 pandemic forces millions of people around the world to work from home and rely on digital technology for the majority of their daily needs, it has become mission-critical for brands to provide high quality, reliable and consistent digital experiences to their customers.
“Digital CX: Experts Insights”, by CX Network and Informatica in partnership with Accenture, explores key insights generated by thought leaders and CX experts from the likes of Ford Motor Company, Prudential Financial, Roche, Schneider Electric, Informatica and Accenture. They share lessons on how to craft loyalty winning digital customer experiences by removing points of friction and enhancing customer care.
Download this eBook to:
- Discover why empathy is the beating heart of good digital experience design
- Learn the art of clear product representation
- Understand how smarter data-led decision-making can double marketing conversions
- Explore the evolution of CX into Business of Experience