A wholly-owned subsidiary of National Interstate Corporation, National Interstate Insurance serves the niche market of specialty commercial transportation. The company was founded in 1989 in Richfield, Ohio, and has more than 700 employees. Its insurance subsidiaries are rated “A+” (Superior) by A.M. Best Company.
“What once took days or weeks is now possible in a fraction of the time thanks to the automation and integration we’ve achieved with Informatica.”
Paul Luc
Business Need
- Improve application processing efficiency, from potential new insureds all the way through to policy issuance
- Turn data into actionable insights to improve business pricing and underwriting decision-making
- Enable employees to easily locate and act upon pertinent customer and policy data in real time or near real time
Challenges
- Automate ACORD form submissions from agents
- Enable real-time integrations among customer, claims, and policy data
- Use prebuilt data transformations to eliminate errors due to hand coding
Solutions & Results
- Automate application processes and integrate data sources using Informatica Intelligent Cloud Services
- Automatically update a centralized data warehouse each night using Informatica Cloud Data Integration
- Allows employees to locate information from sales and service systems in minutes instead of days or weeks
- Use Informatica Cloud Application Integration to synchronize Salesforce data in real time with on-premises underwriting platform
- Increases organizational effectiveness and insurance application processing efficiency up to 9x
- Helps improve customer service and profitability by enabling fast, intelligent underwriting decisions
Products & Services
Cloud Application Integration
Integrate apps and data in real time with intelligent business processes that span cloud and on-premises sources.
Advanced Data Transformation
A comprehensive, enterprise-class data transformation solution for any data type, regardless of format, complexity, or size.
