Rabobank

  Rabobank is a multinational banking and financial services company, headquartered in the Netherlands. The organization is a global leader in food and agricultural financing and sustainability-oriented banking.

“We are exceptionally pleased with the outcome of this data quality strategy. It moves Rabobank significantly closer to 80 percent of retail banking services being delivered in a digital self-service environment. It’s what our customers are calling for, and it’s great for the bank’s operational efficiency and compliance strategy.”

Rob Douwes

Lead Business Architect
Business Need
  • Adhere to compliance regulations governing data privacy and data retention
  • Deliver 80 percent of all business-to-consumer banking services using self-service channels within four years
Challenges
  • Poor quality data meant certain online customer activities defaulted to the physical intervention
  • Data quality previously addressed using expensive and slow manual processes
Solutions & Results
  • Informatica Data Quality is used by the business and IT to cleanse customer data, ensuring data is authoritative and trustworthy
  • Moved bank closer to goal of 80% self-service delivery
  • Enabled the bank to transform more staff into supporting customer enquiries
  • Adherence to Dutch and European Union governance, risk and compliance goals surrounding data privacy and retention
  • Informatica PowerCenter Real Time increased business agility and performance with right-time data integration
  • Enhanced customer experience by ensuring fewer online applications are terminated by customers
  • Increased business agility: customer data is now validated/refreshed daily compared with weekly previously

Products & Services

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

Informatica Address Verification

Parses, cleanses, verifies & standardizes global address data and appends country codes for global address validation.

Informatica Data Integration Hub

Accelerate hybrid data integration with the world’s only data integration hub.

Success Stories

Türk Ekonomi Bankası (TEB)

詳細はこちら

Türk Ekonomi Bankası (TEB)

詳細はこちら