“Since we began using Informatica MDM – Product 360 to improve our data and processes, we can deliver value to our customers and business partners much faster.”
Business Need
- Synchronize SAP ERP system to product master data
- Scale easily to accommodate 4x as many SKUs
- Make product information management user-friendly with automation
Challenges
- Drive continuous digital transformation for construction and building supplies business units to provide customers with a seamless product experience
- Verify and standardize product data, which comes from 1,000 suppliers in a variety of formats, while minimizing manual labor
- Make new products, information, and updates available on customer-facing channels as quickly as possible to streamline customer journey
Solutions & Results
- Use Informatica MDM – Product 360 for product information management (PIM), creating golden records for 250,000 product SKUs
- Keep product data quality high from the start with automated, embedded Informatica Data Quality checks
- Enables next-day product launches and publishing of product data from suppliers versus multiple days previously, increasing sales
- Launch and update products faster by giving employees intuitive, role-based and task-based user interfaces
- Improves customer experiences and sales conversions with 3x faster quotes and the ability to access accurate, detailed, and timely product information
- Improves the quality of product data, reclaiming valuable employee time while lowering product return rates by 25 percent
