As the Covid-19 pandemic forces millions of people around the world to work from home and rely on digital technology for the majority of their daily needs, it has become mission-critical for brands to provide high quality, reliable and consistent digital experiences to their customers.
“Digital CX: Experts Insights”, by CX Network and Informatica in partnership with Accenture, explores key insights generated by thought leaders and CX experts from the likes of Ford Motor Company, Prudential Financial, Roche, Schneider Electric, Informatica and Accenture. They share lessons on how to craft loyalty winning digital customer experiences by removing points of friction and enhancing customer care.
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