Solutions for patient, member, and provider experience

Great customer experiences start with great customer data

Exceptional customer experiences are personalized

Exceptional customer experiences are personalized

An engaging, exceptional patient, member, or provider experience must be highly personalized using insights gained from all relevant data.

KEY BENEFITS

Know everything about your patients, members, and providers

Synthesize data from many different sources so you know the person and how best to interact with them.

Deliver an omnichannel experience

Integrate disparate systems and services to deliver a consistent experience across every point of interaction.

Expand insights by including external data

Use AI to automate and link external or non-traditional sources of data to create an expanded view of the customer.

Encourage desired behaviors

Guide engaged consumers to a desired outcome of becoming a patient/member, remaining a customer, or following a prescribed clinical course.

Become a trusted advisor

Use insights and personalization to be the preferred source of information for your patients, members, and providers.

Prevent lost revenue

Identify procedures or other care activities that have been preauthorized, scheduled, or cancelled but not otherwise completed.

Integrate virtual care

Enhance satisfaction by seamlessly integrating virtual visits into clinical and administrative processes.

Great CX

Turning healthcare data into great CX

CX expert Blake Morgan shares how healthcare organizations can replicate best practices from other industries to accelerate their CX journey.

CUSTOMER SUCCESS

Delivering personalized care across 100 California communities

CX WEBINARS, VIDEOS, AND MORE

Discover what intelligent healthcare data can do

Solution Brief

Customer 360 Insights for Healthcare Payers

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Solution Brief

Customer 360 Insights for Healthcare Providers

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Webinar

Analytics with Urgency: 4 Ways Cloud and Data Governance Provide Agility without Chaos

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Customer video

Hartford HealthCare Masters Provider Data to Enhance and Manage Patient Care

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Customer Success Story

L.A. Care Health Plan

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Webinar

An Epic Journey: Improving EHRs with Trusted Data at BJC Healthcare

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RELATED SOLUTIONS

Learn more about how we support CX initiatives

Customer experience initiatives across industries follow common patterns that can benefit healthcare organizations.

Transform Customer Experience

Learn about customer experience best practices and how to improve CX strategies with intelligent data.
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Get a 360 View of Your Business

Discover the value of a data management solution that delivers better business outcomes and competitive advantage with a 360 view of your business.
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Master Data Management

Delivers reliable business-critical data so you can optimize operations and make informed decisions.
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Multidomain MDM

Tackle complex issues head-on with complete and accurate views of business-critical master data.
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Reference 360

Manage and unlock the true value of reference data sets by centrally defining, managing, and sharing.
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Customer 360

Discover how to strategically manage, visually explore and securely share customer data to deliver great customer experience.
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We help organizations across industries thrive. See how.

SEE CUSTOMER SUCCESS STORIES

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