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Highmark

Highmark needed to consolidate and modernize its information systems, including several data warehouses it inherited from prior mergers and acquisitions.

Created in 1996 with the merger of two of Pennsylvania’s top health insurers, Highmark is one of the largest health plans in the United States, providing coverage to more than 4.7 million people.

Challenges

  • Minimize the pain/impact of mergers and acquisitions
  • Improve member health outcomes and lower medical costs
  • Attract and retain customers and members
  • Enhance ability to meet regulatory and audit reporting requirements
  • Reduce operating costs and optimize profitability
With our Teradata enterprise data warehouse and the Informatica Platform, we are able to provide members with a complete, integrated picture of their health situation and the services available to them. This pays off by promoting a smart lifestyle via usable health and wellness advice that helps members to maintain or improve their health.
— Sue Jones
Director of Business Information Applications
Highmark
Read Success Story PDF

Results

  • Provided a single trusted source of business and clinical information by creating a central enterprise data warehouse, thereby lowering risk and operational costs
  • Responded faster to business questions on claims  utilization and financial performance
  • Improved ability to respond to audits and meet regulatory reporting requirements
  • Empowered members with information and tools to manage their health and access services
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