eircom ltd

The resulting accumulation of legacy systems led to low-quality, non-standard data that hindered performance and customer service. To move forward, eircom needed to improve data quality.

The leading provider of fixed-line telecommunications in Ireland, eircom ltd has evolved over time from governmental department to private company. The resulting accumulation of legacy systems led to low-quality, non-standard data that hindered performance and customer service. To move forward, eircom needed to improve data quality.

Challenges

Profile and cleanse data from multiple legacy systems
Report on day-to-day quality issues in source systems
Automate and standardize previously manual data entry tasks

Informatica Data Quality is an open product that is easy to understand and to use. It is also flexible, it can be used across different types of data sets and in different operating environments.

Data Quality Manager
eircom ltd

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Results

Dramatically reduced number of employees doing manual data entry
Cleansed and standardized data from multiple systems
Enabled tracking of key performance indicators in individual business areas
Improved root cause analysis and strategic planning

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eircom ltd

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