Elsevier

The publisher wanted to integrate its print and digital subscriber records to create a comprehensive, accurate view of its customer base for improved billing and customer service.

A global leader in scientific, technical, and medical publishing, Elsevier produces both print journals and a full-text database containing more than seven million articles. The publisher wanted to integrate its print and digital subscriber records to create a comprehensive, accurate view of its customer base for improved billing and customer service.

Challenges

Combine multiple fulfillment systems around the world
Streamline product pricing and delivery
Increase customer satisfaction

Because the addresses are international, they can come in multiple languages. Informatica's identity resolution technology handles the multiple languages very well, so we didn't have to duplicate that expertise in-house.

— Susan Knight
General Manager, Quality and Analytics
Elsevier

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Results

Created master customer database
Automated process of finding and eliminating duplicate customer records
Ensured timely delivery and correct invoices

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Elsevier

Challenges

Results

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Informatica Involved Partners with Title I HOPEOur Corporate

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