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EVERTEC

As the result of a merger between a financial processing company and a large bank's operational and programming services department, EVERTEC needed to integrate and manage massive amounts of data in order to provide a single, consistent view of customers across all delivery channels.

EVERTEC is an IT outsourcing and transaction processing company that manages more than 866 million transactions each year through 4,374 ATMs and 85,292 point-of-sale terminals in Puerto Rico, the US, and the greater Caribbean Basin. The result of a merger between a financial processing company and a large bank's operational and programming services department, EVERTEC needed to integrate and manage massive amounts of data in order to provide a single, consistent view of customers across all delivery channels.

Challenges

  • Reduce time and cost of data integration
  • Provide a single customer view through a consolidated data hub
  • Improve call center responsiveness and cross-sell/upsell
As an outsourcing service provider, EVERTEC has unique demands for data integration technology that meets both tactical and strategic objectives. Informatica PowerExchange and PowerCenter ... can handle millions of batch and real-time updates each day, while giving us a trusted platform that we can leverage across other customers and business opportunities.
— Miguel Mercado Morales
Senior Vice President
EVERTEC
Read Success Story PDF

Results

60 to 70% Decreased

development and deployment time

Additionally:

  • Implemented reusable data integration platform for multiple outsourcing engagements
  • Improved customer satisfaction and reduced churn with timely, accurate data
  • Ensured a highly scalable, highly available data integration infrastructure
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