The leading provider of fixed-line telecommunications in Ireland, eircom ltd has evolved over time from governmental department to private company. The resulting accumulation of legacy systems led to low-quality, non-standard data that hindered performance and customer service. To move forward, eircom needed to improve data quality.

Challenges

  • Profile and cleanse data from multiple legacy systems
  • Report on day-to-day quality issues in source systems
  • Automate and standardize previously manual data entry tasks
Informatica Data Quality is an open product that is easy to understand and to use. It is also flexible, it can be used across different types of data sets and in different operating environments.
Data Quality Manager
eircom ltd

Results

  • Dramatically reduced number of employees doing manual data entry
  • Cleansed and standardized data from multiple systems
  • Enabled tracking of key performance indicators in individual business areas
  • Improved root cause analysis and strategic planning

Technologies Used