Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

“In today’s cost-conscious business environment, Avaya is focused on streamlining business processes, eliminating waste, and maximizing return on investment. By using Informatica within our Data Quality Center of Excellence, Avaya has access to the accurate information needed to achieve operational excellence.”

— Rich Trapp, Global Data Quality Director, Avaya

Business Need

Support data volumes equivalent to eight times the size of the Library of Congress—up to 150 terabytes of customer, vendor, service, financial, and pricing data.

Standardize pricing and billing models to optimize revenues.

Drive out defective data that pushed up expenses and cut into revenue.

Challenges

Defective data quality was much more complex and deep-rooted than simply poor quality address data and duplicate customer records.

For example, flaws in transaction processing led to incorrect customer asset records and erroneous service agreements.

Solutions & Results

Led to 2,000% return on investment.

Increased revenues by $2 million annually.

Helped ensure customers were invoiced for the specific products and services within their contract.

Revitalized pricing and migrated customers from out-of-standard pricing back to standard pricing.

Identified areas where charges should be applied and weren’t.

Implemented 478-step data quality process across key data types.

Technologies Used

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica Data Explorer

Finds hidden risks, pinpoints structural issues, and stops quality problems from spreading in data.

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

Success Stories

Western Union

Western Union built a data platform based on Hadoop and Informatica Big Data Edition

Citrix

Citrix uses Informatica solutions to gain complete customer insight on all products

M.D. Anderson Cancer Center

Informatica empowered scientific and clinical collaboration at this renowned cancer center by turning data into knowledge and facilitating self-service business intelligence