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British Telecom

 

British Telecom (BT) is the major provider of telecommunications networks and services in the UK. With over 1 million customers, BT Business handles the diverse communications needs--telephone, broadband, fiber security, cloud, etc.—of a wide range of companies.

“Data is key to us. It’s vital that we have visibility into the bids and a consolidated view. We needed a single Salesforce dashboard for bids, and effectively went from a two week manual process to a daily automated feed, which was a significant change, and the feedback has been tremendous.”

Chris Hammond, Project Director, BT Business

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Business Need

Streamline and accelerate executive decisions by unifying reporting across nine Salesforce instances deployed across multiple business units.

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Challenges

The manual process of bringing data in from multiple sources left executives with delayed and insufficient insights into high bid opportunities.

Loading and extraction of crucial sales data, including win/loss reports, prospect management and contract information between flat files and Salesforce.

14 day process to develop code necessary to transfer and transform data.

All data to go into one org for single BT Business wide dashboard

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Solutions & Results

Consolidate bid reporting into a single Salesforce dashboard.

Turn a manual process that previously took two weeks and considerable development into an automated daily feed.

Provide bid data at the exact moment it is needed.

Automation of data feeds, data retention policies, housekeeping, etc.

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Products & Services

Informatica Cloud

A family of cloud data integration solutions specifically designed to help SaaS application and platform customers integrate cloud-based data with the data residing in on-premise databases and systems or between cloud applications.

Success Stories

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The Travel Corporation

With Informatica’s Cloud MDM to Salesforce Travel Corporation is able to see all interactions with their customers.

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Schneider Electric

Improved collaboration across business units, enables Schneider to increase sales in multi-business opportunities by 10-20%.

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Visier

Solved the immediate problem of getting the data from its enterprise HR business users.