c07-customer-stories

Insurance Group

Founded in France, this multi-disciplinary Insurance group provides auto, home, health, and life insurance to more than 5.4 million members. With more than 10,000 employees, the Insurance group also offers financial services such as bank, credit, and savings accounts. In 2018, revenues of Insurance group were 18 million euros.

“Informatica is assisting us evolve rapidly and use our policy data to improve customer service, satisfaction, and loyalty.”

— Product Owner, Insurance group

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Business Need

Adapt quickly to insurance market disruptions

Centralize and govern customer data

Aggregate members information from 10+ systems

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Challenges

Make customers loyal in a fast-changing insurance market by improving service and establishing more personal relationships

Support big data strategy for better decision-making and track data lineage to comply with regulatory requirements

Provide trusted, actionable data to all projects and business units to maintain consistency and operational autonomy

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Solutions & Results

Obtain a holistic view of customer information from all lines of business with Informatica MDM

Manage big data lineage, metadata, transformations, and integrations using Informatica PowerCenter

Use Informatica Data Quality to deliver accurate and consistent data across the organization

Improves customer satisfaction by enabling more personalized service and outreach

Helps expedite business decision-making while enhancing regulatory compliance

Enables business units and sites to operate independently while using the same trusted policy data

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Products & Services

Multidomain MDM

The true end-to-end MDM solution tackles complex issues head-on with complete and accurate views of complex business-critical master data and relationships

Informatica Data Quality

Deliver high-quality clean and trusted data with enterprise-class data quality and governance that scales, regardless of size and format of data; platform; or technology.

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

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