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Rabobank

 

Rabobank is a multinational banking and financial services company, headquartered in the Netherlands. The organization is a global leader in food and agricultural financing and sustainability-oriented banking.

“We are exceptionally pleased with the outcome of this data quality strategy. It moves Rabobank significantly closer to 80 percent of retail banking services being delivered in a digital self-service environment. It’s what our customers are calling for, and it’s great for the bank’s operational efficiency and compliance strategy.”

— Rob Douwes, Lead Business Architect

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Business Need

Adhere to compliance regulations governing data privacy and data retention

Deliver 80 percent of all business-to-consumer banking services using self-service channels within four years

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Challenges

Poor quality data meant certain online customer activities defaulted to the physical intervention

Data quality previously addressed using expensive and slow manual processes

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Solutions & Results

Informatica Data Quality is used by the business and IT to cleanse customer data, ensuring data is authoritative and trustworthy

Informatica PowerCenter Real Time increased business agility and performance with right-time data integration

Moved bank closer to goal of 80% self-service delivery

Enhanced customer experience by ensuring fewer online applications are terminated by customers

Enabled the bank to transform more staff into supporting customer enquiries

Increased business agility: customer data is now validated/refreshed daily compared with weekly previously

Adherence to Dutch and European Union governance, risk and compliance goals surrounding data privacy and retention

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Products & Services

Informatica PowerCenter RealTime

The industry's only fully integrated, end-to-end, agile data integration platform.

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

Informatica Address Verification

Parses, cleanses, verifies & standardizes global address data and appends country codes for global address validation.

Informatica Data Integration Hub

Accelerate hybrid data integration with the world’s only data integration hub.

Success Stories

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Fannie Mae

Informatica helped Fannie Mae ensure clean and correct data is collected and integrated from 100+ data sources

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Türk Ekonomi Bankası (TEB)

TEB uses trusted data to build and extend customer relationships and enhance operational efficiency.

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Tinkoff Bank

Tinkoff Bank acquires and retains more customers at a lower cost with Informatica Big Data Management.