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RACSA

With 800,000 customers, RACSA is the leading telecom company in Costa Rica, providing customers with an ever-expanding array of services, including broadband, Internet and data services.

“Informatica real-time data integration is driving efficiencies. The annual saving of $642,000 is exceptional and will help RACSA sustain its leadership in the competitive Costa Rican telecommunications market.”

— Manuel Pereira, Project Engineer, RACSA

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Business Need

Reduce customer service costs.

Optimize operational efficiency.

Deliver a consistent, rewarding customer experience.

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Challenges

Systems required to operate new IVR environment—Sybase billing system, Siebel CRM platform and others—were islands of fragmented, disconnected data.

Names, addresses and other valuable customer data often didn’t match up.

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Solutions & Results

Saved $642,000 per year.

Enabled deliver prompt, expert and rewarding service.

Helped sustain its leadership in competitive, deregulated Costa Rican telecommunications market.

Reduced customer enquiry response time by 50%.

Enabled company to redeploy 15 call center agents to other tasks.

Eliminated 12% of all outbound calls from the call center.

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Products & Services

Informatica PowerCenter Real-Time Edition

Integrates and provisions operational data in real time.

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

Informatica Data Explorer

Finds hidden risks, pinpoints structural issues, and stops quality problems from spreading in data.

Informatica PowerExchange for Enterprise Applications

Accesses major enterprise and packaged applications, whether on-premise, outsourced, or hosted software as a service.

Success Stories

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Citrix

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M.D. Anderson Cancer Center

Informatica empowered scientific and clinical collaboration at this renowned cancer center by turning data into knowledge and facilitating self-service business intelligence