Northern Arizona University


Founded in 1899, Northern Arizona University is a public university centered on students. Its academic programs, research, public service, and creative endeavors enrich lives and create opportunities in Arizona and beyond. NAU develops solutions to challenges and drives innovation in a supportive, inclusive, and diverse environment.

“With Informatica Cloud Data Integration behind our education CRM initiative, we engage with students in ways that make them want to enroll and come back.”

— April Cook, Project Manager, Northern Arizona University

Business Need

Offer students a seamless, connected experience across all university departments

Improve Student Service Center and call center efficiency and responsiveness

Enhance student academic consultations by giving advisors instant access to timely and relevant information

Challenges

Integrate on-premises system of student records with cloud CRM

Unify student information across departments

Load data faster for more informed decision making

Solutions & Results

Gives staff and advisors the information they need for targeted, productive meetings with students

Enables call center and Student Service Center to provide faster, more responsive service

Allows the university to reach out proactively to students for better outcomes

Supports efficient, paperless administrative processes

Products & Services

Informatica Cloud

Integrates cloud-based applications and on-premise databases and applications data quickly and easily.

Success Stories

Fresno Pacific University

Fresno Pacific University.

Michigan State University

Michigan State University Elevates Data Quality and Governance Strategies

The George Washington University

GWU relies on Informatica to inform decision making and help students plan for the future