Wolters Kluwer

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. With a priority to provide timely, actionable insights in an end-to-end digital environment, Wolters Kluwer serves 93 percent of the Fortune 500 companies, 100 percent of the top U.S. accounting firms, and 90 percent of the top banks globally. The company is headquartered in Alphen aan den Rijn, the Netherlands, and serves customers in more than 180 countries, maintains operations in over 40 countries, and employs approximately 18,600 people worldwide.

“Informatica gives us deep insights for all three of our sales teams to understand where cross-sell and upsell opportunities exist within each customer organization.”

Matt Roberts

Director of Customer Data Management, Wolters Kluwer Health

Business Need

Deliver real-time customer data using bi-directional MDM
Scale efficiently by following a cloud-first strategy

Understand and manage customer hierarchies

Goals

Leverage customer data to improve the service and insights Wolters Kluwer provides to healthcare, financial, compliance, and legal industries
Enable CT Corp., a Wolters Kluwer subsidiary focused on delivering industry leading corporate compliance solutions to legal professionals to increase sales, gain deeper understanding of customers, and provide accurate and timely billing

Empower Wolters Kluwer Health to increase revenue by identifying upsell and cross-sell opportunities and improving marketing effectiveness

Solutions

Create a single source of truth for customer data to identify each customer’s current compliance requirements and billing information
Match records and integrate external data sources to create customer hierarchies, helping to gain a deeper understanding of customers

Leverage Informatica MDM to interface with ERP and CRM systems via web services to enable ‘real time’ data quality and record duplication detection

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Results

Helps drive sales and revenue by revealing marketing opportunities and making trusted data available for analytics
Improves data quality and customer data management, reducing searching and maintenance activities

Allows salespeople to have more informed conversations with customers about their industry-specific compliance needs while streamlining billing

Products & Services

Informatica MDM Cloud Edition

Informatica MDM Cloud Edition offers the full capabilities of Informatica’s MDM solution, giving you a 360-degree view of any domain and any data relationship in the cloud

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