UNIFIED BUSINESS TERMS
When group data manager Robin Miller joined Lowell in 2020, his mandate was clear: make trusted data more readily available across the organization, so that all teams can make better, more confident decisions that lift portfolio performance, personalize consumer service, and improve more peoples’ lives.
“Our consumers don’t choose to be a Lowell customer,” explains Miller. “They often have difficult and complex challenges to overcome, and by drawing on the right data and technologies from different touchpoints, we’re putting ourselves in the best position to support and help them.”
Streamlined Compliance Dashboards for Clients and Regulators
The move to a unified data platform promises to accelerate and automate consumer insight and help eliminate human error from Lowell’s data management. Informatica will also act as Lowell’s data visualization tool, giving colleagues clear insight into information from multiple touchpoints in real time.
“We needed to automate processes, approval flows, governance, and data quality. There’s simply no way we could do that at scale without changing our approach and leaning on Informatica’s technologies,” he adds. “Now, we’re developing a clear audit trail and becoming genuine data stewards, which inspires confidence both within our colleagues and among our consumers.”
This approach will also help improve data transparency and compliance across the organization. For instance, if Lowell receives a supplier inquiry or a GDPR request through the UK’s Information Commissioner’s Office (ICO), Miller and his team can simply check their data dashboards in Informatica and trace the origin of the information in question.
“Our clients audit us regularly to ensure we are both ethical and transparent in our approach and processes on their behalf. With Informatica, we will be able to quickly respond to their questions with accurate data on their portfolio and transactions,” says Miller.
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